Razvan Negrila

Automation and Integration

• ▸ Design, build, and maintain automation workflows using PowerShell, Microsoft Graph API, and Azure automation services (Functions, Logic Apps, Runbooks) to eliminate manual operational toil.
• ▸ Develop cross-system integrations between Microsoft Intune, Microsoft Entra ID, ServiceNow, and other enterprise platforms, enabling event-driven automation and self-service flows.
• ▸ Identify AI and Machine Learning opportunities inside the DMP, designing AI-driven solutions that generate insights, auto-produce Intune scripts, and optimize workflows.

CI/CD, GitOps and Infrastructure as Code

• ▸ Design and manage CI/CD pipelines in GitLab for infrastructure and configuration deployments.
• ▸ Apply GitOps and Configuration as Code practices to ensure traceability, consistency, and controlled change management.

Platform Observability and Monitoring

• ▸ Own platform-level observability for the Microsoft Intune service through New Relic, building dashboards and alerting to surface service health, API availability, and tenant-level issues in real time.
• ▸ Define and track OKRs and KPIs for Intune and the DMP (deployment success, policy compliance, automation coverage, time to resolve), enabling data-driven service improvement.

Delivery and Collaboration

• ▸ Collaborate with architects, engineers, and stakeholders to translate business requirements into robust automated solutions.
• ▸ Track work and sprints in Jira, and author technical documentation, runbooks, and platform guides in Confluence.
• ▸ Troubleshoot cross-service automation flows and maintain documentation for automation, integrations, and processes.

Reliability Engineering and Automation

• ▸ Contributed to an ML-driven Self-Help Success product for Windows Autopatch, leveraging telemetry and NLP to deliver contextual insights inside the Intune portal — achieved ~70% resolution success rate, reducing inbound support volume.
• ▸ Built Python automation for the Engineering Hub: scripts to detect articles missing templates, auto-apply required runbook, playbook, and TSG structures, and repair Table of Contents indexing.
• ▸ Drafted an AI filter for EUPII and PII data leak detection in pull requests pushed to production, strengthening data protection in the engineering CI flow.
• ▸ Developed workflow automation and log parsing tooling supporting AI-driven case analysis across the Windows Update Reliability SCRUM team.

Platform Engineering and Endpoint Reliability

• ▸ Operated Windows 10 and Windows 11 fleets at scale via Microsoft Intune and Windows Autopatch, owning the full Windows Update lifecycle (Cumulative Updates, Feature Updates, ring-based deployment).
• ▸ Performed deep-dive troubleshooting on Windows Update, CBS corruption, TSS logs, and Intune policy conflicts, restoring functionality on high-severity incidents as DRI and Backup DRI.
• ▸ Served as Subject Matter Expert (SME) for Windows Autopatch, mentoring peers and acting as escalation point on complex customer cases.

Endpoint Reliability and Update Lifecycle

• ▸ Owned the full Windows Update lifecycle via Microsoft Intune and Windows Autopatch: ring-based deployment of Cumulative Updates and Feature Updates across large Windows 10/11 fleets, sustaining CSAT 5.0 and wait time SLAs under 30 minutes.
• ▸ Supported French-speaking enterprise customers across EMEA as Directly Responsible Individual (DRI) and Backup DRI, managing escalated and delicate cases end to end.
• ▸ Acted as Ops Buddy for customer offboarding transitions, ensuring long-runner tickets stayed on track through resolution.

Knowledge, Process and Automation Foundations

• ▸ Contributed to the Knowledge and Process virtual team: built article templates, drafted the feedback flow for Engineering Hub articles, and introduced tracking processes that improved knowledge base hygiene.
• ▸ Advanced Python and PowerShell scripting skills through day-to-day automation work, laying the foundation for later Machine Learning and automation contributions.

Growth

• ▸ Earned AZ-900 (Microsoft Azure Fundamentals) and AI-900 (Microsoft Azure AI Fundamentals) certifications.
• ▸ Promoted to Site Reliability Engineer II mid-cycle on the back of consistent delivery and contributions to team processes.

• ▸ Managed Level 1 Permanent Controls (L1C) across Global Technology Services (GTS), ensuring adherence to IT risk management frameworks.
• ▸ Ran quality assurance on control evaluations, tracked anomaly action plans, and built activity monitoring dashboards for Operational Risk Managers (ORM).

• ▸ Level 1 and Level 2 technical support for enterprise customers: hardware, software, networking, Microsoft Intune, and Azure Active Directory (Microsoft Entra ID).
• ▸ Triaged, resolved, and escalated incidents via IT Service Management (ITSM) tooling against Service Level Agreement (SLA) targets.
• ▸ Foundation of later endpoint management and automation specialization.