Razvan Negrila

Automation and Integration

• ▸ Design, build, and maintain automation workflows using PowerShell, Microsoft Graph API, and Azure automation services (Functions, Logic Apps, Runbooks) to eliminate manual operational toil.
• ▸ Develop cross-system integrations between Microsoft Intune, Microsoft Entra ID, ServiceNow, and other enterprise platforms, enabling event-driven automation and self-service flows.

CI/CD, GitOps and Infrastructure as Code

• ▸ Design and manage CI/CD pipelines in GitLab for infrastructure and configuration deployments.
• ▸ Apply GitOps and Configuration as Code practices to ensure traceability, consistency, and controlled change management.

Platform Observability and Monitoring

• ▸ Own platform-level observability for the Microsoft Intune service through New Relic, building dashboards and alerting to surface service health, API availability, and tenant-level issues in real time, detecting platform degradation before it impacts endpoint operations.
• ▸ Established Terraform-based Infrastructure as Code (IaC) practices for New Relic, automating the provisioning and lifecycle management of observability assets, including dashboards, alerts, and monitoring workflows, improving consistency, traceability, and operational efficiency across the Microsoft Intune platform.
• ▸ Define and track OKRs and KPIs for Intune (deployment success, policy compliance, automation coverage, time to resolve), enabling data-driven service improvement.

Delivery and Collaboration

• ▸ Collaborate with architects, engineers, and stakeholders to translate business requirements into robust automated solutions.
• ▸ Track work and sprints in Jira, and author technical documentation, runbooks, and platform guides in Confluence to ensure long-term maintainability and team knowledge sharing.
• ▸ Troubleshoot cross-service automation flows and maintain documentation for automation, integrations, and processes.

Reliability Engineering and Automation

• ▸ Contributed to an ML-driven Self-Help Success product for Windows Autopatch, leveraging telemetry and NLP to deliver contextual insights inside the Intune portal, achieving ~70% resolution success rate, reducing inbound support volume.
• ▸ Built Python automation for the Engineering Hub: scripts to detect articles missing templates, auto-apply required runbook, playbook, and TSG structures, and repair Table of Contents indexing.
• ▸ Drafted an AI filter for EUPII and PII data leak detection in pull requests pushed to production, strengthening data protection in the engineering CI flow.
• ▸ Developed workflow automation and log parsing tooling supporting AI-driven case analysis across the Windows Update Reliability SCRUM team.

Platform Engineering and Endpoint Reliability

• ▸ Operated Windows 10 and Windows 11 fleets at scale via Microsoft Intune and Windows Autopatch, owning the full Windows Update lifecycle (Cumulative Updates, Feature Updates, ring-based deployment).
• ▸ Performed deep-dive troubleshooting on Windows Update, CBS corruption, TSS logs, and Intune policy conflicts, restoring functionality on high-severity incidents as DRI and Backup DRI.
• ▸ Served as Subject Matter Expert (SME) for Windows Autopatch, mentoring peers and acting as escalation point on complex customer cases.

Endpoint Reliability and Update Lifecycle

• ▸ Owned the full Windows Update lifecycle via Microsoft Intune and Windows Autopatch: ring-based deployment of Cumulative Updates and Feature Updates across large Windows 10/11 fleets, sustaining CSAT 5.0 and wait time SLAs under 30 minutes.
• ▸ Supported French-speaking enterprise customers across EMEA as Directly Responsible Individual (DRI) and Backup DRI, managing escalated and delicate cases end to end.
• ▸ Acted as Ops Buddy for customer offboarding transitions, ensuring long-runner tickets stayed on track through resolution.

Knowledge, Process and Automation Foundations

• ▸ Contributed to the Knowledge and Process virtual team: built article templates, drafted the feedback flow for Engineering Hub articles, and introduced tracking processes that improved knowledge base hygiene.
• ▸ Advanced Python and PowerShell scripting skills through day-to-day automation work, laying the foundation for later Machine Learning and automation contributions.

Growth

• ▸ Earned AZ-900 (Microsoft Azure Fundamentals) and AI-900 (Microsoft Azure AI Fundamentals) certifications.
• ▸ Promoted to Site Reliability Engineer II mid-cycle on the back of consistent delivery and contributions to team processes.

• ▸ Managed Level 1 Permanent Controls (L1C) across Global Technology Services (GTS), ensuring adherence to IT risk management frameworks.
• ▸ Ran quality assurance on control evaluations, tracked anomaly action plans, and built activity monitoring dashboards for Operational Risk Managers (ORM).

• ▸ Level 1 and Level 2 technical support for enterprise customers: hardware, software, networking, Microsoft Intune, and Azure Active Directory (Microsoft Entra ID).
• ▸ Triaged, resolved, and escalated incidents via IT Service Management (ITSM) tooling against Service Level Agreement (SLA) targets.
• ▸ Foundation of later endpoint management and automation specialization.